Privacy and Data Protection Notice

Whenever you give us your personal data, such as your name, address or e-mail address, we will only store that data for our legitimate business uses and in accordance with applicable data protection. At Voran, we respect your privacy and seek to protect your personal data. The following information describes how we gather and use data. The amount of information Voran holds on you and how it uses it, depends on your relationship with Voran and on what Voran service you use. Some of the information below may not therefore be relevant to you.

What Voran uses your personal information for
Voran collects and uses your information to administer, support, improve and obtain feedback on our services and to detect and prevent faults, breaches of our network security, the law or our contract terms.
We will also use all this information to assess what Voran products and services may be of interest to individuals and to personalise our service and marketing.
If you are registered to use a service, Voran may contact you to obtain feedback on that service and any improvements we could make to it.

Personal Information Voran collects
Voran collects and updates information about users of its services, suppliers, third parties, visitors to its websites and other individuals it deals with in its day-to-day business. It may obtain this information via direct contact with you, from third parties such as your employer or another one of our suppliers and automatically via your use of our services.

* Information you/others give us: This information includes your contact details, registration and payment details, support problems.

* Information we collect via our services: If you are a registered user of our services Voran also gathers information about your use of our services, such as generic types of data accessed, times and volume of use of the services and Traffic Data.


Storage methods and duration
Voran may store your information in its databases, for reference. The information may be retained and used by Voran for a reasonable period, reflecting our need to answer queries or resolve problems, provide improved and new services and any data retention requirements of the law.

Interception of mail
Voran may intercept some mail and email addressed to individuals in Voran. The reasons it may do this are related to security of Voran, its staff and others, for detection and prevention of crime and to identify correct recipients or to make sure mail is dealt with during staff absence. In the case of emails, we may reject, delay or remove content from emails which have a nature, content or attachments which may disrupt our systems or because they may pose security issues such as viruses. We may also filter out emails which contain certain content on the basis that content is offensive or the email is unwanted or spam. In certain circumstances this may unfortunately result in "innocent" emails being affected but we do try and minimise such occurrences.

Security and staff awareness
Voran has developed strict corporate policies governing information technology. These cover areas such as access control, authentication, audit, monitoring, alarms, data storage and back up and transmission standards and environment integrity.